Refund policy
1. 14-Day Return Period
We offer a 14-day return period for eligible orders. This means you have 14 days after receiving your item to request a return if you change your mind, subject to the conditions outlined below.
To request a return, please notify us within 14 days of delivery.
2. Return Eligibility
Due to the hygienic nature of our products, items that have been opened or used cannot be returned unless they are faulty.
If a return is approved due to a change of mind, the customer is responsible for return shipping costs.
3. Damaged, Defective or Incorrect Items
Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or if you received the wrong item. We will evaluate the issue and, where appropriate, provide a replacement or refund regardless of whether the product has been used.
4. Unclaimed Parcels
Unclaimed parcels that are returned to us may be subject to a reshipping and handling fee of up to £35/$46. Any applicable fee may be deducted from an eligible refund.
5. Order Changes and Cancellations
Customers are responsible for ensuring that all shipping and contact information provided at checkout is accurate and complete.
Requests to change shipping addresses, phone numbers, email addresses, or other order details must be submitted within 24 hours of placing an order. While we will make reasonable efforts to accommodate such requests, changes cannot be guaranteed once order processing has begun.
If an order has already been processed or dispatched, cancellation or modification may no longer be possible. In such cases, the customer must wait until the order has been delivered and then follow the return procedure outlined in this Refund Policy.
We are not responsible for failed deliveries, delays, additional costs, or losses resulting from inaccurate, incomplete, or outdated information provided by the customer at checkout.
6. Refunds
Once approved, refunds will be issued to the original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at info@rinsemate.co.